Return & Refund Policy

Milaprint, an online T-shirt store owned by MILADY LLC, is committed to providing high-quality products and an exceptional shopping experience for our customers in the U.S. market. If you are not completely satisfied with your order, we are here to help.

Order Changes & Cancellations

We understand that you may change your mind shortly after placing an order. Therefore, Milaprint allows customers to change or cancel their order within 12 hours of successful placement.

You have 12 hours to request changes (such as updating size, color, or shipping address) or to cancel the order.

Please email [email protected] with your Order ID and specific request details.

After 12 hours, Milaprint cannot support any changes or cancellations as the order has already entered the production and packaging process.

Flexible Return & Refund Period

Customers have 35 days from the date of successful delivery to submit a return or refund request. Any requests made after this period will not be accepted.

1. Eligible Reasons for Returns

We accept return/refund requests for the following cases:

  • Manufacturing defects (tears, broken seams).
  • Products damaged during transit.
  • Incorrect items sent (wrong designs).
  • Incorrect size or color sent.
  • Prints that are blurry, peeling, or have significant color errors.
  • Products with strange odors or unremovable stains.
  • Customer dissatisfaction (personal reasons/change of mind).
  • Product significantly different from the website description.
  • Lost orders confirmed by the carrier.

2. Mandatory Product Conditions

To qualify for a return, the product must meet these standards:

  • The request must be submitted within 35 days of receipt.
  • The product must be new, unused, unworn, and unwashed.
  • The product must have all original tags attached.
  • The product must not be damaged due to customer misuse.

3. Shipping & Restocking Fees

  • Return Shipping Fee: $0. We provide a pre-paid Return Label inside the package. Milaprint covers all shipping costs.
  • Restocking Fee: $0. Customers do not have to pay any management or restocking fees for returns.

4. Return/Refund Process

To ensure your rights, please follow these steps:

  • Step 1 - Submit Request via Email: Email [email protected] within the specified timeframe. Include order ID, reason for return, and clear photos or video of the product's current condition.
  • Step 2 - Verification: Our support team will verify the information. You should only ship the item back once we have confirmed the request is valid via email. We are not responsible for items sent back without prior confirmation.
  • Step 3 - Shipping the Return: Attach the Return Label to the package and drop it off at the designated carrier.
  • Step 4 - Warehouse Inspection: Once the item arrives, we will inspect it to ensure it matches the reported condition.
  • Step 5 - Final Processing: After a successful inspection, we will send a replacement (if an exchange is requested) or issue a refund.

5. Refund Timeline

Once the refund is approved and the item is back at our warehouse, we will process the refund in our system within 24 hours.

Refunds will be issued to the original payment method (PayPal/Credit Card).

It may take up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.

6. Contact Information

  • Email: [email protected]
  • Address: 501 S Cherry St Ste 700, Denver, Colorado, 80246, United States
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Mountain Time)