FAQs

We understand that online shopping can sometimes come with questions. Milaprint is committed to providing a transparent and easy online T-shirt shopping experience for customers in the U.S. market.

Here, you will find answers to common questions about our Shipping Policy, Return & Refund, Payment Methods, and Product Features.

Question 1: What is the total time for me to receive the shirt, starting from the moment the order is successfully placed?

The delivery time is divided into two phases. The first phase is Order Processing Time (1–2 business days), which begins immediately after payment is confirmed. The second phase is Shipping Time (7–10 business days). In total, you can expect to receive your order in approximately 8–12 business days after placing the order. Please note that this is an estimated time, and minor delays beyond our control (e.g., natural disasters, major sales events) may occur.

Question 2: Does Milaprint ship to P.O. Boxes or military addresses (APO/FPO)?

Currently, to ensure smooth and reliable delivery through our main shipping partners, UPS and FedEx, we cannot accept deliveries to P.O. Boxes and special or military area addresses (such as APO/FPO/DPO). Please provide a complete and valid home or office address so that your order can be processed and delivered to you safely and timely.

Question 3: What is the shipping fee for an order?

Milaprint applies a very transparent Flat Rate Shipping policy. Whether you buy one shirt or multiple shirts, the fixed shipping fee for your entire order remains $6.99. This fee will be clearly displayed on the Shopping Cart page and the final Checkout page before you complete the transaction, making it easy for you to see the total purchase cost.

Question 4: How can I track my order, and when does the tracking information become active?

Immediately after your order is packed and handed over to the shipping partner (UPS or FedEx), the system will automatically send you a shipping confirmation email. This email contains the Tracking Number and a direct link for you to check the status on the carrier's website. Please note that you need to wait about 24 hours from the time you receive the email for the carrier to scan the package and for their system to start displaying tracking data. It is completely normal for the tracking number not to show information instantly during this period.

Question 5: Can I change (size, color, address) or cancel an order after I have placed it?

We understand that plans can change. Milaprint allows you to request changes (such as updating size, color, or shipping address) or cancel your order within 12 hours of successful placement. Please email [email protected] with your Order ID and specific request details. After this 12-hour window, the order enters the production process and can no longer be modified or canceled.

Question 6: How long is Milaprint's return/refund policy?

You have 35 days from the date of successful delivery to submit a return or refund request. To be eligible, the product must be new, unused, unwashed, and have all original tags attached. We accept returns for various reasons, including manufacturing defects, shipping damage, incorrect items, or even if you are simply dissatisfied (change of mind).

Question 7: What should I do if I receive a faulty shirt (torn, wrong size, wrong color)? Do I have to send the faulty shirt back?

If you receive a faulty item (torn, wrong design, or blurry print), please email [email protected] with photos/videos of the product. Once our team verifies and approves your request via email, you can simply use the pre-paid Return Label already included inside your original package to ship the item back. You do not have to pay any shipping fees ($0) or restocking fees ($0) for returns.

Question 8: Will I get a refund if I change my mind and no longer want the shirt?

Yes, Milaprint supports refunds even for "Change of Mind" cases. If you are dissatisfied for personal reasons, please contact us for approval. Once confirmed, you can use the included Return Label to send the shirt back. As long as the product meets our mandatory conditions (unused, with tags) and the request is within 35 days, we will issue a full refund to your original payment method.

Question 9: If I want to exchange the size (because I chose the wrong size), who will pay the shipping fee? 

At Milaprint, we want you to have the perfect fit. If you need to exchange for a different size, we will support you at no additional shipping cost ($0). Simply contact us within 35 days for approval, then use the pre-paid Return Label included in your package to send the original shirt back. Once we receive it, we will send you the new size for free.

Question 10: What payment methods does Milaprint accept?

To ensure the security of all transactions, all Milaprint payments are processed through PayPal's secure payment gateway. You have two main options: Pay directly using your PayPal Account, or pay using a Credit/Debit Card (including Visa, Mastercard, American Express, and Discover) without needing a PayPal account (via Guest Checkout).

Question 11: Do I need a PayPal account to make a purchase?

You do not necessarily need a PayPal account to complete the transaction. On the checkout page, after selecting PayPal as the payment method, you can choose the "Pay with Credit/Debit Card" option. The transaction will still be secured through PayPal's system, but you can enter your card information directly without logging in or creating an account.

Question 12: What material are the T-shirts made of? Is the fabric thin?

For solid colors, we use 100% Combed and Ring-Spun Cotton, which provides a very smooth fabric surface and a soft feel when worn. Heather (blended) colors will be a blend fabric containing Polyester fibers. The shirt has a fabric weight of 4.2 oz/yd² (142 g/m²), which is considered lightweight and extremely breathable, ideal for the weather in the US and ensuring comfort.

Question 13: Will the shirt shrink after washing?

We use fabric that has been treated through a Pre-shrunk process. This means the fabric has undergone controlled shrinkage before being sewn into a shirt, so the possibility of the shirt shrinking further after you wash it at home has been significantly minimized. However, to preserve the size, we still recommend adhering to the Washing and Drying Instructions (Use cold water and low-temperature drying).

Question 14: How should I wash and iron Milaprint T-shirts to keep them durable?

To ensure durability and best preserve the print, please:

  • Washing: Machine wash with cold water (maximum temperature 30°C) and select a gentle cycle. It is important to wash the shirt inside out and use a mild, Chlorine-free detergent (bleach).
  • Drying & Hanging: It is best to air dry naturally in the shade, away from direct sunlight. If using a dryer, select the low heat setting.
  • Ironing: Can be ironed with a steam iron or dry iron at a medium temperature. Absolutely do not iron directly on the printed area of the shirt to avoid damaging or peeling the design.

Can't Find Your Answer?

If you still have any other questions or need specific support for your order, our customer support team is always ready to assist:

  • Email: [email protected]
  • Address: 501 S Cherry St Ste 700, Denver, Colorado, 80246, United States
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Mountain Time)